Holiday Lanka - Bespoke Luxury Travel
Client Agreement

Terms of Service & Booking Terms

Clear and transparent terms governing private tour bookings, deposits, and cancellation guarantees.

1. Booking Contract & Reservations

All reservations are made directly with **Holiday Lanka**, a fully licensed Destination Management Company certified by the **Sri Lanka Tourism Development Authority (SLTDA)**. A contract is established once a written proposal is accepted and the required deposit is received.

2. Payment Schedule & Currency

Quotations are provided in Euros (**EUR €**), British Pounds (**GBP £**), or US Dollars (**USD $**) based on your preference.

  • **Initial Deposit:** A 30% deposit of the total tour cost is required to confirm boutique hotel reservations, private transfers, and charter flights.
  • **Final Balance:** The remaining 70% balance is payable no later than **30 days prior to departure**.

3. Cancellation & Refund Policy

We understand that travel plans can evolve. Our standard cancellation terms are as follows:

✓ 30+ Days Prior: Full refund of deposit or 100% credit transfer to a future travel date within 12 months.
! 15–29 Days Prior: 50% deposit retention to cover non-refundable luxury hotel & charter cancellation fees.
✕ Under 14 Days: Subject to full retention; client travel insurance claims will be supported with documentation.

4. 24/7 Concierge Guarantee & Travel Insurance

Holiday Lanka guarantees round-the-clock ground assistance, English-speaking personal chauffeurs, and rapid emergency backup during your stay. All guests are strongly advised to hold comprehensive international travel insurance covering medical expenses, trip interruption, and baggage protection.